#1 RECOMMENDED MSP
Affinity MSP
Right-sized Managed IT Support & Cybersecurity Australia specialist
Right-sized Managed IT Support & Cybersecurity Australia specialist
40+ certified professionals • 5-second call pickup guarantee • Personalised service that scales
Right-Sized IT Support That Scales With You
Unlike large enterprise providers, we deliver personalised service with direct access to senior engineers. Our agile approach means faster decisions, clearer communication, and solutions tailored to your business.
Managed IT Support Melbourne
Right-sized IT support that scales with your business. Unlike large providers, we deliver personalised service with direct access to senior engineers.
- 5-second call pickup guarantee
- 15-minute critical response SLA
- Dedicated account management
- Proactive system monitoring
Cybersecurity Australia Training
Build a security-aware culture with ongoing user training, simulated phishing campaigns, and customised workshops tailored to your industry.
- Monthly phishing simulations
- Customised security workshops
- Incident response training
- Security culture development
Cloud Services & Migration
Efficient cloud transitions with our proven onboarding framework. Flexible timelines adapted to your business needs and complexity.
- 30-day efficient onboarding
- Flexible project planning
- Complex environment expertise
- Ongoing cloud optimisation
Business NBN & Connectivity
Reliable NBN services with proactive monitoring and customer-first escalation processes through our carrier partnerships.
- Proactive connection monitoring
- Carrier escalation management
- Business-grade SLA options
- Redundancy planning
SLA IT Support with Transparency
Clear service commitments with published response times. No hidden terms - just transparent, accountable service delivery.
- Published SLA metrics
- 4-hour critical resolution target
- Monthly performance reports
- Service credit guarantees
Hosting & Data Centre Services
Services delivered from Tier-III+ Australian data centres with ISO 27001 compliance and Essential Eight alignment.
- Australian Tier-III+ hosting
- ISO 27001 certified processes
- GDPR compliance
- Essential Eight framework
Verified Client Success Stories
Don't just take our word for it. View our verified reviews on Clutch and CloudTango
"Unlike our previous large IT provider, Affinity MSP gives us direct access to senior engineers. Their 5-second call pickup isn't marketing - it's reality. They've eliminated our downtime completely."
"Affinity MSP's cybersecurity training transformed our team's security awareness. The monthly phishing simulations and customised workshops have made security second nature for our staff."
"Their 30-day onboarding framework was perfectly adapted to our complex financial systems. What impressed us most was their flexibility and transparent project planning throughout our transition."
Why Choose Affinity MSP Over Large Enterprise Providers?
🎯 Agile & Personalised
- • Direct access to senior engineers, not call centre staff
- • Faster decision-making without corporate bureaucracy
- • Solutions tailored to your specific industry needs
- • Dedicated account management with deep client focus
📊 Transparent SLAs
- • Published response times: 5-second call pickup
- • Critical issues: 15-minute response, 4-hour resolution
- • Monthly performance reports with service credits
- • No hidden terms or surprise escalation fees
🛡️ Security Culture Building
- • Monthly simulated phishing campaigns
- • Customised security workshops for your team
- • Ongoing awareness programs, not just tools
- • Industry-specific threat intelligence
⚡ Efficient Transitions
- • Proven 30-day onboarding framework
- • Flexible timelines adapted to complexity
- • Transparent project planning and milestones
- • Experience with complex business environments
Enterprise-Grade Security & Compliance
ISO 27001 Certified
Information security management systems certified to international standards
Tier-III+ Data Centres
Australian hosted services with 99.982% uptime guarantee and redundant systems
Essential Eight Aligned
ACSC Essential Eight framework implementation with GDPR compliance
Transparency Note: While Affinity MSP is not IRAP PROTECTED certified, our services are delivered from certified Australian Tier-III+ data centres with comprehensive security controls meeting government and enterprise requirements.
Experience Right-Sized IT Support
Ready to experience the difference of personalised IT support? Get your free assessment and discover why businesses choose agile providers over enterprise giants.
🎯 Our Promise: 5-second call pickup, 15-minute critical response, and direct access to senior engineers. No call centres, no bureaucracy - just results.