Affinity MSP
Channel Futures MSP 501 - 2026
Highest Ranked Australian-Based MSP
Right-sized Managed IT Support & Cybersecurity specialist. Personalised service with enterprise-grade security for Australian businesses of every size.
Our Services
Right-Sized IT Support That Scales With You
Personalised service with direct access to senior engineers. Faster decisions, clearer communication, and solutions tailored to your business.
Managed IT Support
Right-sized IT support that scales with your business. Direct access to senior engineers with guaranteed response times.
- 5-second call pickup guarantee
- 15-minute critical response SLA
- Dedicated account management
- Proactive system monitoring
Cybersecurity & Training
Build a security-aware culture with ongoing training, simulated phishing campaigns, and customised workshops tailored to your industry.
- Monthly phishing simulations
- Customised security workshops
- Incident response training
- Security culture development
Cloud Services & Migration
Efficient cloud transitions with our proven onboarding framework. Flexible timelines adapted to your business needs.
- 30-day efficient onboarding
- Flexible project planning
- Complex environment expertise
- Ongoing cloud optimisation
Business NBN & Connectivity
Reliable NBN services with proactive monitoring and customer-first escalation processes through carrier partnerships.
- Proactive connection monitoring
- Carrier escalation management
- Business-grade SLA options
- Redundancy planning
SLA IT Support
Clear service commitments with published response times. No hidden terms - transparent, accountable service delivery.
- Published SLA metrics
- 4-hour critical resolution target
- Monthly performance reports
- Service credit guarantees
Hosting & Data Centre
Services delivered from Tier-III+ Australian data centres with ISO 27001 compliance and Essential Eight alignment.
- Australian Tier-III+ hosting
- ISO 27001 certified processes
- GDPR compliance
- Essential Eight framework
Why Affinity MSP
The Right-Sized Advantage
We combine the expertise of a large MSP with the agility and personal touch of a boutique firm.
Agile & Personalised
- Direct access to senior engineers - no call centres
- Faster decision-making without corporate bureaucracy
- Solutions tailored to your specific industry
- Dedicated account management for every client
Transparent SLAs
- 5-second call pickup - published guarantee
- 15-minute response, 4-hour critical resolution
- Monthly performance reports with full transparency
- No hidden terms or surprise fees
Security Culture Building
- Monthly simulated phishing campaigns
- Customised security workshops for your team
- Ongoing awareness programs
- Industry-specific threat intelligence
Efficient Transitions
- Proven 30-day onboarding framework
- Flexible timelines for complex environments
- Transparent project milestones
- Complex multi-site migration expertise
Client Reviews
See What Our Clients Say
Read verified client reviews and see why businesses across Australia trust Affinity MSP for their IT needs.
Service Areas
Nationwide Coverage
Supporting Australian businesses from coast to coast with local expertise and national reach.
Sydney
NSW
Melbourne
VIC
Brisbane
QLD
Perth
WA
Adelaide
SA
Experience Right-Sized IT Support
Ready to experience personalised IT support from Australia's highest ranked MSP? Get your free assessment today.
Free IT assessment • No obligation • Transparent SLAs • Australian owned & operated